Challenges
The AMC needed to train and certify its internal Relationship Managers (RMOs) as well as external third-party financial intermediaries on various financial products and processes. They required a system that can handle:
- Differentiated Learning Paths: There are courses common to both RMOs and intermediaries, but also some specific to each group.
- Evaluations and Certification: Assessments were needed after every topic and a final exam was to ensure knowledge retention. Upon successful completion, participants received a certificate.
- Content Creation Support: The AMC had a shortage of resources to develop all the training content themselves.
Solution
- Flexible User Groups and Permissions: Learngenie allows the creation of separate user groups for RMOs and intermediaries. Content can be assigned to specific groups or individuals.
- Course Structure with Assessments: Learngenie can be configured to deliver courses with modules. Each module can have quizzes or assignments to evaluate learner understanding.
- Final Exam and Certification: A final exam can be set after all the modules are completed. Learngenie can automate the certification process upon successful completion.
- Content Curation Assistance: Finlabs, with its expertise in finance, provided the support required by the AMC in developing and acquiring high-quality training content specific to the financial domain.
Benefits for the AMC
- Efficient Training Delivery: Learngenie streamlines training for both internal and external audiences.
- Standardized Knowledge and Certification: Ensures all RMOs and intermediaries possess the necessary knowledge and skills.
- Reduced Training Costs: Saves time and resources compared to traditional instructor-led training.
- Improved Compliance: Documented training records demonstrate compliance with regulatory requirements.
- Additional Considerations:
- Learngenie’s mobile app allows for on-the-go learning, making it convenient for busy professionals.
- Reporting and analytics functionalities within Learngenie can help the AMC track learner progress and identify areas for improvement in the training programs.